CVO Technology Romania is recruiting Spanish speakers for their client, a multinational outsourcing company.
 
Job Title:   IT Support Technician

Job Mission:

To provide client specific product/software support to customer end users. Handle related problems encountered in order of priority and within the optimum time scale, in accordance with procedures and project SLA's.

Key Responsibilities:

·  To ensure 1st level support service to resolve problems encountered by External customers; this can mean inter alia:

o Analyzing support request sent by the customer by calls, mail, web submit

o Examining all problems; evaluating complexity, impact and priority.

o Giving required support, efficiently and effectively and in accordance with priority and impact.

·  To participate as a team member to achieve established objectives, inter alia by:

o Working in accordance with TechTeam quality standards, procedures and work instructions.

o Reporting on progress, issues and problems to the supervisor; giving suggestions to optimize service offered and work processes

Required  Professional Competencies:  
·  Planning and organizing

·  Attention to detail

·  Analytical skills

·  Problem solving skills

·  Oral and Written Communication competencies

·  Active Listening
Required Technical skills:

·  Very good knowledge of Microsoft Office software (Word, Excel, Outlook, etc) .

·  Good knowledge of Internet Explorer (navigation, downloading, configuring, using shortcut keys).

·  Works in accordance with procedures for fault management and ticketing systems.

·  Hardware and OS knowledge (Windows NT, 98, 2000, XP).

·  Knowledge of a wide variety of PC peripherals (printers, removable media, scanners, PDA etc.)
·  Familiar with LAN, WAN technologies and systems
 
Please, submit your CVs at romania@cvotechnology.com or call CVO Romania at 021.230.70.82 for more information.